Terms & Conditions
This agreement is between Emily Hankins Cakes as supplier and you, the customer.
Placing an order
When you place an order, Emily Hankins will confirm in writing:
· A list of items to be supplied;
· The price of each item and the total price of the goods;
· The cost of delivery, if applicable;
· Whether the items are to be delivered or collected by you from Emily Hankins’ premises;
· The date and time of delivery or collection.
· The full address, including postcode, to which goods are to be delivered.
Price and payment
Emily Hankins’ cakes and favours are individually hand-made for your special occasion.
A deposit of 35% of the total price of the goods is payable when your design had been confirmed and you place your order.
The booking is not a confirmed order until the deposit has been paid and no work will be undertaken until the deposit has been received.
The balance of the price of the goods is payable within 14 days of the delivery/collection date specified in the order confirmation. (28 days for tea cups and saucers.)
The cost of delivery (if applicable) is also payable when the goods are delivered to the address specified in the order confirmation.
Payment can be made via:
· Direct Bank/Building Society Transfer
Changes and cancellation
Any changes to your order or to the date and time of collection or delivery must be agreed with Emily Hankins, who will confirm them in writing to you. Emily Hankins reserves the right to increase a quoted fee in the event that the customer requests a significant variation to the work agreed.
If you cancel your order more than 90 days in advance of the date of collection or delivery, Emily Hankins will refund your deposit in full.
Deposits are not refundable for cancellations made after 90 days of the date of collection or delivery.
Delivery and acceptance
Emily Hankins takes pride in delivering her cakes and favors on time and in perfect condition.
It is the customer’s responsibility to ensure you have supplied the correct delivery information and that someone is available to receive your cake. A signature will be required for the receipt of your order upon delivery.
In the unlikely event that Emily Hankins fails to provide the items specified in the order or items are significantly damaged prior to collection or delivery, you can either:
a) accept and pay for the delayed or damaged items.
b) reject the delayed or damaged items in which case Emily Hankins will refund the balance paid.
Once the cake has been collected or signed for on delivery, Emily Hankins cannot be held responsible for any damages thereafter.
Emily Hankins shall not be liable for any consequential losses, damages or other costs arising from a failure to fulfil the contract.
Please be aware that whilst your chosen cake may not be made with nuts or a nut product, it will be prepared in a kitchen where nut products may be used in other cakes and fillings. Information concerning dairy, wheat or gluten allergies can be provided on request.
Fresh flowers and non edible items
If you choose to have fresh flowers on your cake please be aware that not all flowers and foliage are safe to be in contact with food. It is your responsibility to check with your florist that any flowers supplied are suitable for this specific use. If you or your florist have concerns around this Emily Hankins is happy to discuss this with you.
Emily Hankins has the right to refuse to apply flowers to the cake if she feels they are not food safe.
Cake flowers supplied by a florist need to be available at the venue before the agreed cake delivery time to ensure there is enough time to apply them to the cake correctly.
Your cake will have central dowels to keep the structure secure. Please ensure these are removed before the cake is served.
If there are any other non edible items used in your cake design, such as flower wires or ribbon these will be noted on your customer order form.